Our Roles

Sales Advisor

Position : Sales Advisor
Reports To : Store Manager (Store Management Team)

Born out of a love for lingerie, nightwear, swimwear and all things romantic, Boux Avenue brings traditional service, superior fit and outstanding quality to a modern and beautiful setting.

 Customer’s in-store will experience a luxurious shopping haven, where they can receive free bra-fittings and fitting rooms with 3 different light settings and an intercom to communicate with the fitting experts.

 No matter what your age, size or style Boux Avenue is an inclusive brand for everybody. Available in sizes 28-38, A-G cups and sizes 6-18. With an unrivalled eye for detail and passion for customer service, Boux Avenue is your ultimate destination whether you’re looking for everyday essentials or something a little sexier.

 Born out of a love for lingerie, nightwear and swimwear, Boux Avenue’s desire to bring exceptional service, superior fit and outstanding quality to a modern and beautiful setting.  We have created a luxurious multi-Channel shopping haven.

As A Sales Advisor You will :

  • Optimise all sales opportunities
  • Assist with the effective implementation of all Boux Avenue systems, procedures, policies and regulations.
  • Serve customers enthusiastically, establishing their needs and matching products to those needs through the application of a high level of product knowledge and where necessary to offer alternatives
  • Operate the till in an efficient manner, processing all methods of payment with high regard to customer care and security procedures and to handle and wrap the merchandise with care.
  • Assist with the effective implementation of promotions, including point of sale material and stock displays and help ensure all promotions are implemented on time
  • Deliver exceptional service at our till point, process purchases accurately and efficiently whilst executing high standards of git wrap
  • Provide customers with expert bra fit, from the sales floor through to the fitting suite and closing of the purchase (subject to base contract)
  • Understand and demonstrate Company values and behaviours

You Will Need To Have : 

  • A Passion for providing outstanding customer service
  • Previous Retail experience 
  • High levels of energy and enthusiasm, but able to remain calm and focussed under pressure 
  • Ability to communicate and interact with a broad range of people
  • Is resilient and ‘springs back’ from setbacks
  • Flexibility to work varied hours including weekends and nights 

What We Need To See In You :

  • Ability to show a Passion for retail and the Boux brand
  • Ability to be a Clear and confident communicator
  • Ability to be Proactive and in a courteous manner 
  • Ability to show Enthusiasm & commitment 
  • A Hands on approach to team work

Additional Infomation :

In return you will be offered a competitive salary, good holiday entitlement, fun working environment with regular social events and some great benefits including generous discounts across the brands within Theo Paphitis Retail Group.

Please note this job description is not exhaustive and you may be required to carry out other duties as and when needed

 


Team Manager

As a Team Manager You Will :

Maximise sales, through the delivery of excellent selling & service.

 Support the Store Manager to recruit, develop & motivate the team using effective management skills & behaviours.

Display a passion in the Brand by being an ambassador for the brand & inspire others within the team to deliver the same.

Follow up and maintain all management controls that are in place including; stock, security, admin, cost control, H&S and shrinkage at all time

Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers.

Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of goals, targets and objectives.

Demonstrate and establish the highest levels of customer service by coaching colleagues to deliver the Boux Avenue Shopping experience consistently

Support the Store Manager to drive and deliver Balanced Score Card objectives.

What You Need To Have :

Proven experience within Retail Management

Passion, Enthusiasm for the Boux brand and the ability to become an ambassador for the brand & inspire others within the team to deliver the same.

Experience within a fast paced multi-tasking environment

Experience delivering exceptional customer service

Ability to motivate the team and utilise their different qualities to enhance the overall effectiveness of the team

Ability to effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place at the right time.

Ability to react quickly to change and implement it positively

Clear strong communication skills

What We Need To See :

Ability to be a results focused individual with the ability to drive goals, targets and objectives in agreed deadlines.

A leader who can guide individuals towards task accomplishment.

Team Player - ability to support the management team to create an environment of mutual trust & respect

Ability to lead by example through promptness, attendance and personal presentation standards.

Passionate

Friendly and engaging always putting the customer first

Good attendance values and personal presentation standards

 


Floor Manager

As A Floor Manager You Will :

Maximise sales, through the delivery of excellent selling & service.

Support the Store Manager to recruit, develop & motivate the team using effective management skills & behaviours.

Display a passion in the Brand by being an ambassador for the brand & inspire others within the team to deliver the same.

Follow up and maintain all management controls that are in place including; stock, security, admin, cost control, H&S and shrinkage at all time

Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers.

Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of goals, targets and objectives.

Demonstrate and establish the highest levels of customer service by coaching colleagues to deliver the Boux Avenue Shopping experience consistently

Support the Store Manager to drive and deliver Balanced Score Card objectives.

What You Need To Have :

Proven experience within Retail Management

Passion, Enthusiasm for the Boux brand and the ability to become an ambassador for the brand & inspire others within the team to deliver the same.

Experience within a fast paced multi-tasking environment

Experience delivering exceptional customer service

Ability to motivate the team and utilise their different qualities to enhance the overall effectiveness of the team

Ability to effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place at the right time.

Ability to react quickly to change and implement it positively

Clear strong communication skills

What We Need To See :

Ability to be a results focused individual with the ability to drive goals, targets and objectives in agreed deadlines.

A leader who can guide individuals towards task accomplishment.

Team Player - ability to support the management team to create an environment of mutual trust & respect

Ability to lead by example through promptness, attendance and personal presentation standards.

Passionate

Friendly and engaging always putting the customer first

Good attendance values and personal presentation standards

 


Deputy Manager

As A Deputy Manager You Will :

Maximise sales, through the delivery of excellent selling & service.

Support the Store Manager to recruit, develop & motivate the team using effective management skills & behaviours.

Display a passion in the Brand by being an ambassador for the brand & inspire others within the team to deliver the same.

Follow up and maintain all management controls that are in place including; stock, security, admin, cost control, H&S and shrinkage at all time

Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers.

Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of goals, targets and objectives.

Demonstrate and establish the highest levels of customer service by coaching colleagues to deliver the Boux Avenue Shopping experience consistently

Support the Store Manager to drive and deliver Balanced Score Card objectives.

What You Need To Have:

Proven experience within Retail Management

Passion, Enthusiasm for the Boux brand and the ability to become an ambassador for the brand & inspire others within the team to deliver the same.

Experience within a fast paced multi-tasking environment

Experience delivering exceptional customer service

Ability to motivate the team and utilise their different qualities to enhance the overall effectiveness of the team

Ability to effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place at the right time.

Ability to react quickly to change and implement it positively

Clear strong communication skills

What We Need To See :

Ability to be a results focused individual with the ability to drive goals, targets and objectives in agreed deadlines.

A leader who can guide individuals towards task accomplishment.

Team Player - ability to support the management team to create an environment of mutual trust & respect

Ability to lead by example through promptness, attendance and personal presentation standards.

Passionate

Friendly and engaging always putting the customer first

Good attendance values and personal presentation standards

 


Store Manager

Department: Operations
Reporting To: Area Manager

Job Purpose

Maximise sales through the delivery of excellent selling & service.
Recruit, develop & motivate the team using effective management skills & behaviours
Ensure all management controls are in place stock, security, admin, cost control, H&S and shrinkage.

Competencies

  • Results Focus - achieve goals, targets and objectives in agreed deadlines.
  • Customer Service Perfection – ensure the team provides excellent customer service at all times.
  • Management Controls – ensure colleagues understand and carry out their key responsibilities and that all tasks are effectively managed and completed.
  • Team Building – motivate the team and utilise their different qualities to enhance the overall effectiveness of the team.
  • Managing Change Professionally – react quickly to change and implement it positively, handling objections and overcoming obstacles to achieve business objectives.
  • Communication – demonstrate the importance of communicating with colleagues and others.
  • Planning and Organising – effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place, at the right time.
  • Leadership – guide individuals towards task accomplishment.
  • Colleague Development and Performance Management – train, coach and develop colleagues and take ownership for performance issues and manage conflict effectively. Take responsibility for recruitment and selection.

KPIs

  • Average Transaction Value (ATV)
  • Items per customer (IPC)
  • Conversion
  • VIP sign up

Experience Required:

  • Retail experience.
  • Previous managerial responsibilities

Specific Responsibilities and Activities:

Results Focus

  • Drive and deliver Balanced Score Card objectives.
  • Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers.
  • Fully implement new promotions accurately in accordance with promotional instructions.
  • Ensure colleagues sell positively the full range of merchandise using all available channels.
  • Accept overall responsibility for security and loss prevention in store with regards to compliance procedures in line with company policy.
  • Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of Sales and Service expectations.
  • Complete and analyse all daily/weekly sales documentation, reacting quickly to varying sales performance and trends, developing management teams understanding.
  • Encourage colleagues to give regular feedback to grow sales, manage costs, and drive high level presentation & service standards.
  • Give developmental and motivational feedback to colleagues on their performance.

Customer Service Perfection

  • Demonstrate and establish the highest levels of customer service, through thorough training and coaching of colleagues, to deliver the Boux Avenue Shopping experience consistently.
  • Introduce add on sales to customers that are relevant, training and coaching colleagues in the necessary techniques.
  • Maintain and develop product knowledge levels within the store.
  • Deal effectively with customer returns, feedback or complaints in a polite manner.
  • Ensure GLIDE is demonstrated consistently.
  • All Colleagues trained & demonstrate Boux Avenue Bra fit experience.
  • Understand and be aware of external environment and competition and feedback key messages to store and head office.

Management Controls

  • Ensure all colleagues understand their role and responsibilities and are given the training and opportunities to fulfil their job role.
  • Ensure monies are secure and banked according to company procedures.
  • Ensure security checks are carried out to reduce the risk of loss including staff searches to meet or exceed company minimum requirements.
  • Adhere to the company stock control systems, policies and procedures at all times and allow only authorised colleagues to carry out stock management as per policy.
  • Promote a safe and secure environment for customers and colleagues within Company and legal requirements, using store risk assessments where necessary, and seek assistance from relevant departments when required.
  • Carry out all policies and procedures as laid down in the Operations Manual.
  • Efficient colleague administration completed in a timely manner such as payroll and pay queries, starters, leavers, change in circumstances, uniform orders and training programme progress checks.

Team Building

  • Integrate and welcome new colleagues into the team smoothly with the use of the Induction Booklet and relevant training tools.
  • Motivate colleagues with feedback, training, delegation, local incentives and effective communication, seeking advice from Line Manager/HR Department and if unsure of the techniques.
  • Recognise & praise Colleagues when appropriate
  • Address conflicts within the team in a timely manner seeking advice from Line Manager/HR Department if necessary.
  • Get involved in fund raising, Charity work & Network professionally.

Managing Change Professionally

  • Positively support and manage change in a prompt, positive and supportive manner.
  • Seek advice from line manager if the nature and intention of the change is not understood.
  • Initiate new ideas for change within own area of responsibility.
  • Handle objections and obstacles to change in a positive manner.
  • Support colleagues through change.

Communication

  • Passionately deliver an effective daily team brief for all colleagues and ensure that all members of management are trained and coached to deliver the daily team briefings & follow up throughout the day.
  • Communicate targets to each colleague.
  • Communicate regularly and effectively with the Store Management team through management meetings, diaries & handovers.
  • Report sales and business performance to Area Manager in daily/weekly feedback.
  • Attend meetings as required and contribute in a positive and constructive manner.
  • Build relationships with Head Office Departments and openly network across the business.

Planning and Organising

  • Use rota’s effectively and in advance (approximately 4 weeks) to deploy colleagues effectively and fairly, delegating workloads, incorporating annual leave and other planned absences to ensure maximum coverage at all times.
  • Time in lieu for all colleagues is taken within the required periods.
  • Plan ahead for scheduled events such as promotional changes, ensuring that all materials are prepared and colleagues briefed.
  • Delegate effectively promotional changes and layout changes utilising all team members and their skills ensuring consistent presentation standards
  • Ensure that there is sufficient sales floor coverage at all times and maintain own presence on the sales floor.
  • Process and clear deliveries & faulty stock promptly & in a timely manner.
  • Maintain an efficient housekeeping, cleaning and a robust replenishment system in place.
  • Ensure stockroom standards are delivered consistently to Perfection.

Leadership

  • Demonstrate a passion in the Brand by being an ambassador for the brand & inspire others within the team to deliver the same.
  • Create an environment of mutual trust & respect.
  • Give clear directions on the goals, targets and objectives and confirm understanding with team.
  • Provide information, knowledge and methods to team members to achieve the goals, targets and objectives set.
  • Ensure that achievements are recognised & celebrated.
  • Appraise staff regularly using the relevant assessment methods, i.e. probationary and annual review.
  • Lead by example through promptness, attendance and personal presentation standards.
  • Be polite and approachable to colleagues at all times listen & respond appropriately.
  • Assist the business when required to support store openings, training, disciplinary and problem solving meetings, as well as local store issues.

Colleague Development and Performance Management

  • Recruit colleagues as agreed with Area Manager using the competency interviewing format.
  • Support colleagues through the Induction programmes.
  • Make available all opportunities for colleague training and development.
  • Succession plan for the future to build a talent pool for progression within the business.
  • Use the colleague review process to ensure consistency within the team in terms of initial support, training and feedback within the probation period, and react to issues or underperformance quickly.
  • To coach colleagues when there is a shortfall in individual performance, conduct or time keeping and attendance and taking the appropriate performance management action if necessary as advised by line manager/HR Department.
  • Utilise the team resource to develop others within the store.
  • Follow up on colleague development.
  • Ensure a Personal Development Plan (PDP) is in place to support own personal development, and review objectives/time scales regularly.
  • Continually encourage and support the development of the management team, ensuring PDPs are in place for both Deputy Manager and Team Managers, regularly reviewing objectives and timescales.
  • Deal with underperformance through the correct procedures in a confident and timely manner.

Search

Search by Postcode